A $500 non-refundable reservation fee is required to hold your spot on the litter. The $500 is deducted from the total amount. We do puppy picks at 7 weeks after the puppies have been to the vet and temperament tests. Picks are done in order of non-reservation fees placed. When it is your turn to pick, you have 12 hours to make your pick. We have a no visitor policy to help avoid any extra outside germs coming into our facility. However, we will be glad to send videos, Facetime and send pictures to help you find your saving grace. If you are unable to pick your puppy up in person, we have some amazing flight and ground nanny options.